Medivet New CrossJohn Hankinson Vets

Medivet New CrossJohn Hankinson Vets, located in Lewisham, Greater London, has a Google Maps rating of 4.5 stars from 411 reviews, indicating a generally positive reputation. However, individual reviews reveal a more nuanced picture. The clinic offers a range of services, including a Veterinary Nurse Training facility. Despite the high overall rating, recent reviews highlight some significant concerns. Several reviewers express dissatisfaction with the clinic's pricing and service. For instance, one customer recounts a traumatic experience where their cat underwent a botched spaying surgery, leading to further complications and additional costs that the clinic initially promised to cover but ultimately did not. Another reviewer criticizes the clinic for being a "money grab," citing discrepancies in quoted prices for a heart scan and the refusal to prescribe necessary medication for their pet without the procedure. Conversely, positive feedback also exists. Two reviewers commend the compassionate care provided by the clinic, with one pet owner expressing gratitude for the staff's kindness and professionalism during their pet's challenging treatment process. Specific staff members, such as vets David and Sara, and receptionist Claire, receive praise for their supportive roles and dedication to customer service, including assisting with insurance claim disputes. Overall, while Medivet New CrossJohn Hankinson Vets seems to be a well-regarded facility with a strong rating from numerous reviews, prospective clients should be aware of the mixed experiences reported, particularly regarding pricing and communication issues.